How to Deal with Difficult and Aggressive People Book PDF, ePub eBook

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Book Descriptions:
Tons of top tips on how to defuse difficult situations. The author was employed by the British Government to train police officers on a psychological approach to managing crisis situations. In this book he gives an insight into the working of the mind and suggests practical ways in which the reader can assertively talk themselves out of potentially disastrous incidents.

How to Deal with Difficult and Aggressive People by John Bell

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