Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups Book PDF, ePub eBook

Karl W. Palachuk

Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups.pdf

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Book Descriptions:

This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.

A Four-Volume Set by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.

Topics in the 4-book set include:

Getting Started
Finances
Sales
Marketing
Client Management
Employees and H.R.
Company-wide Policies
Technical Support Policies and Procedures
Practical Examples

(Monthly Maintenance, Backup and Disaster Recovery, and more)

Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups by Karl W. Palachuk

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